SHIPPING AND RETURN POLICY
OUR CONTRACT WITH YOU
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order on each page of the order process.
After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. We will confirm our acceptance to you by sending you an email that confirms that the Products have been dispatched.
If we are unable to supply you with a Product, for example, because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our Site or because we cannot verify delivery or payment information you have supplied, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount, including any shipping fees charged, as soon as possible.
We may restrict delivery to the address to which your credit or debit card is registered if we are unable to verify the delivery or payment information you have supplied.
PRICE AND PAYMENT
The price of the Product will be the price indicated on the order pages when you place your order.
You will be billed in Indian Rupees and if you purchase from outside India, factors such as currency fluctuations and credit card charges may make a difference to the final amount billed on your credit card. Please note that all import duties and local taxes are your responsibility.
It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product’s correct price at your order date is higher than the price stated in our price list, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Products provided to you.
We accept payment with the payment methods detailed on our website. You shall pay for the Products while placing an order with us.
In the event that the sum due from you cannot be debited for whatever reason (including, without limitation, stopped payment or refusal by the issuer of the card), the sale will be cancelled immediately, and you will be notified by email.
SHIPPING AND DELIVERY
At Anantaa Diamonds, we offer:
- free domestic Standard Insured Shipping on all orders; and
- free International Express Insured Shipping on all orders above ₹37,200. The shipping fees for orders below ₹37,200 will be displayed to you on the Site during the checkout.
Orders are processed, shipped and delivered Monday through Friday only. All orders placed on Saturday, Sunday or a national holiday will be processed the following business day.
Once the order has been confirmed and processed, we will email you the courier name, courier tracking number and expected delivery date.
If no one is available at your address to take delivery, we will leave you a note informing you how to rearrange delivery.
We will make the best endeavours to deliver on time but cannot be responsible if our supply of the Products is prevented or delayed by an event outside our control, but we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. We will inform you of any such event within 5 business days and will arrange a new delivery date with you once the relevant event is over.
We will repair or replace, free of charge (including costs of re-delivery) any Products which are damaged or lost in transit where delivery is made by our carrier, but only if:
- you tell us about the damage or loss within 24 hours of the delivery date in the case of damage, and within 24 hours of the delivery date we gave you when you placed your order in the case of loss;
- you produce to us all documents relating to the lost or damaged Products and the original packaging for damaged Products.
YOUR RIGHTS TO END THE CONTRACT
You have a legal right to end the contract (or to get the Product repaired or replaced or to get some or all of your money back) if:
- the product you have bought is faulty or misdescribed;
- we have told you about an error in the price or description of the Product you have ordered, and you do not wish to proceed;
- supply of the Products is significantly delayed because of events outside our control;
- for most Products bought, you have a legal right to change your mind within 30 days and receive a refund. However, there is no legal right to change your mind in respect of Products that are made to your specifications or are personalised.
The 30 day period starts the day after the day you, or someone you nominate receives the goods unless your goods are split into several deliveries over different days. In this case, you have until 30 days after the day you, or someone you nominate receive the last delivery to change your mind about the goods.
ENDING THE CONTRACT
To end the contract with us, please email us at firstname.lastname@example.org, providing your full name and order number.
If you end the contract for any reason after Products have been dispatched to you or you have received them, you must allow us to collect them from you. If you are exercising your right to change your mind, you must email us to arrange collection within 7 days of telling us you wish to end the contract.
We may end the contract for a Product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the Products to you.
We will refund you the price you paid for the Products, including delivery costs, by the method you used for payment. However, we may make deductions from the price as follows:
- to reflect any reduction in the value of the goods if they are not in the same condition as they were in when they were supplied; or
- to reflect any loss or damage caused as a result of your failure to follow our return guidelines.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will be made within 15 days from the day we receive the goods.
RETURN AND EXCHANGE
We hope you are delighted with your Anantaa Diamonds jewellery. If, for any reason, you decide not to keep your purchase, we will accept products in their original condition for a full refund or exchange when accompanied by the original sales invoice. The refund may only be issued in the same form as was utilised for payment. However, we will not be liable for any fee charged by your bank or financial institution on this refund. Sales taxes and import duties will not be refunded.
Returns should be made with all original packaging and enclosures, such as the guarantee card, certificates and product invoice.
Before returning the item(s), you will need to contact our customer service team at email@example.com, quoting your original order number. For your confirmed shipment, Anantaa Diamonds will send you details of when to expect delivery, the name of the courier company, and the tracking number for the package.
To ensure a safe and secure return of the item, we will arrange a secure courier collection of the item, which will be fully insured, if the returned item is packaged and prepared according to our customer service team guidelines.
We cannot accept returns that have been worn, used, altered or damaged. We reserve the right to refuse the return of any merchandise that does not meet our return requirements according to our sole discretion. Please note that custom design jewellery is not subject to returns or exchanges due to its unique nature.
In case of an exchange, if the new Product confirmed is of a higher value than the old Product, you will have to pay the difference in the amount. If the value of the new Product is less than that of the old product, you will receive a credit note for a future purchase. All exchange requests will be initiated within 15 days of confirming the new Product. Please note that the exchange is not applicable to a Product that has already been exchanged earlier.
CHANGES TO SHIPPING AND RETURN POLICY
We may occasionally update this Shipping and Return Policy to reflect changes in our practices and services, and we reserve the right to do so at any time. When a revision is made, we will revise the "Effective Date" on this page, and any changes will be effective immediately upon posting the revised policy. Anantaa Diamonds encourages you to review this Shipping and Return Policy whenever you make a purchase on the Site. Your continued use of our Service indicates your consent to the Shipping and Return Policy then posted.
If you have questions about these Shipping and Return Policy or the information practices, please contact us as follows:
By email: firstname.lastname@example.org
By mail: Anantaa Diamonds, B-202, Nar Narayan Building, 36 Turner Road, Bandra West, Mumbai, MH, 400050, India
Shipping and Return Policy Effective Date: October 22, 2021