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FREQUENTLY ASKED QUESTIONS

WHAT ARE CONSCIOUS DIAMONDS?

Conscious diamonds are laboratory-grown diamonds, also known as man-made, cultured, cultivated or synthetic diamonds. They are created in state-of-the-art laboratories and are physically and chemically identical to mined diamonds.

At Anantaa, we have termed our lab-grown diamonds as conscious diamonds as they are responsibly sourced and do not involve human mining, which destroys ecosystems and wildlife habitats.

ARE CONSCIOUS DIAMONDS (LABORATORY-GROWN DIAMONDS) FAKE?

Laboratory-grown diamonds are not fake as they are identical to mined diamonds in terms of crystal structure, chemical composition, appearance and physical properties.

Any diamond is a diamond not because it is mined from the earth but because of the crystalline structure of carbon atoms.

ARE CONSCIOUS DIAMONDS CONFLICT FREE?

Conscious diamonds are guaranteed conflict free and cruelty-free, as they are created in meticulously controlled laboratory conditions.

Our diamonds do not have an association with blood diamonds or conflict diamonds, which are mined in areas controlled by forces opposed to the legitimate government and that are sold to fund military action against that government.

ARE ANANTAA CONSCIOUS DIAMONDS AND JEWELLERY CERTIFIED?

Each conscious diamond jewellery created at Anantaa comes with a certificate issued by EGL India. You also receive a laboratory-grown diamond report issued by IGI (International Gemological Institute) for each stone greater than 0.50 carats.

HOW ARE CONSCIOUS DIAMONDS MORE ECONOMICAL THAN MINED DIAMONDS?

Diamond mining takes years of prospecting over hundreds of acres of land. The cost of heavy machinery along with human labour only adds to this cost, not to mention a longer supply chain.

In the case of conscious diamonds, advanced laboratories create stones using superior technology, free from the costs mentioned above for minded diamonds, making them a financially prudent choice for a consumer.

WHAT IS AN ANANTAA DIGITAL GIFT CARD?

The Anantaa Digital Gift Card is redeemable for Anantaa Diamonds products online up to the prepaid value of the card. It is available in denominations from ₹18,500 to ₹150,000. It may not be redeemed for cash or applied to any credit card balance. To purchase an Anantaa Digital Gift Card, click here.

HOW DO I USE MY ANANTAA DIGITAL GIFT CARD TO MAKE A PURCHASE ONLINE?

To use your Anantaa Digital Gift Card online, add the item(s) to your bag and head to the checkout. Select the “Gift Card” field and enter the code for your digital gift card. The available credit on your gift card will be automatically deducted from your order total. If the total of your purchase is lower than what is available on the gift card, the leftover funds will remain on the gift card for later use. If the total amount of your order exceeds the amount on your gift card, the remaining balance must be paid by credit card or another payment method available on the Anantaa Diamonds website.

HOW DO I CHECK THE REMAINING BALANCE ON MY ANANTAA DIGITAL GIFT CARD?

To check the remaining balance on your Anantaa Digital Gift Card, please email us at cs@anantaadiamonds.com.

HOW DO I CARE FOR MY ANANTAA JEWELLERY?

A little love and care for your jewellery will go a long way. Here we brought together a few simple tips to help you keep your Anantaa jewellery sparkling and clean.

JEWELLERY CLEANING

To clean your Anantaa jewellery, use a mind liquid soap and warm water. Soak your jewellery in the solution for 10-15 minutes and gently brush it with a soft toothbrush. Give your jewellery a rinse with clean water and pat it dry with a clean, soft cloth. We advise cleaning your jewellery regularly to maintain its lustre.

JEWELLERY STORING AND HANDLING

We highly recommend storing your conscious diamond jewellery in the pouch provided by Anantaa.

Your jewellery should be worn last after applying creams, cosmetics and perfumes. Ensure you secure your jewellery well at the time of wear to avoid any unnecessary mishap. Avoid rigorous unlocking of screws and clasps when wearing or removing your jewellery.

Avoid any DIY repair at home. You may contact our customer service team to avail our repair service.

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Refer to the charts below for the correct Anantaa ring and bracelet sizes.
Contact us for assistance and custom sizes.

RING SIZE GUIDE

To determine your correct ring size, please take a tape measure or a strip of paper. Wrap it around the finger you will wear your ring on and mark the place where it joins. Next, lay the strip of paper on a flat surface and use a ruler to measure the length up to the mark. Alternatively, take a ring that already fits your finger well and measure its diameter.

ANANTAA (INDIA) DIAMETER / CIRCUMFERENCE IN MM UNITED STATES & CANADA UNITED KINGDOM & AUSTRALIA
7 15.09 / 47.40 4 1/4 H 1/2
8 15.29 / 48.00 4 1/2 I
9 15.49 / 48.70 4 3/4 J
10 15.90 / 50.00 5 1/4 K
11 16.31 / 51.20 5 3/4 L
12 16.51 / 51.90 6 L 1/2
13 16.92 / 53.10 6 1/2 M 1/2
14 17.32 / 54.40 7 N 1/2
15 17.53 / 55.10 7 1/4 O
16 17.93 / 56.30 7 3/4 P
17 18.14 / 57.00 8 P 1/2

BRACELET SIZE GUIDE

To determine your correct bracelet size, please take a tape measure or a strip of paper. Wrap it around the wrist you will wear your bracelet on and mark the place where it joins. Next, lay the strip of paper on a flat surface and use a ruler to measure the length up to the mark. Please note that bangles should fit tightly, while link and chain bracelets should have a loose fit to allow some movement.

WRIST MEASUREMENT IN INCHES WRIST MEASUREMENT IN MM
5 127
5.5 140
6 152
6.5 165
7 178
7.5 191

This Shipping and Return Policy applies to all purchases made on https://anantaadiamonds.com (the Site) and is incorporated by reference in these Terms.

OUR CONTRACT WITH YOU

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order on each page of the order process.

After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. We will confirm our acceptance to you by sending you an email that confirms that the Products have been dispatched.

If we are unable to supply you with a Product, for example, because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our Site or because we cannot verify delivery or payment information you have supplied, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount, including any shipping fees charged, as soon as possible. 

We may restrict delivery to the address to which your credit or debit card is registered if we are unable to verify the delivery or payment information you have supplied.

PRICE AND PAYMENT

The price of the Product will be the price indicated on the order pages when you place your order.

You will be billed in Indian Rupees and if you purchase from outside India, factors such as currency fluctuations and credit card charges may make a difference to the final amount billed on your credit card. Please note that all import duties and local taxes are your responsibility.

It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product’s correct price at your order date is higher than the price stated in our price list, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Products provided to you.

We accept payment with the payment methods detailed on our website. You shall pay for the Products while placing an order with us.

In the event that the sum due from you cannot be debited for whatever reason (including, without limitation, stopped payment or refusal by the issuer of the card), the sale will be cancelled immediately, and you will be notified by email.​​

SHIPPING AND DELIVERY

At Anantaa Diamonds, we offer:

  • free domestic Standard Insured Shipping on all orders; and
  • free International Express Insured Shipping on all orders above ₹37,200. The shipping fees for orders below ₹37,200 will be displayed to you on the Site during the checkout.
Please note that shipping times vary by country (up to 14 days) and do not include production time. Please allow extra time for delivery around the holidays. 

Orders are processed, shipped and delivered Monday through Friday only. All orders placed on Saturday, Sunday or a national holiday will be processed the following business day.

Once the order has been confirmed and processed, we will email you the courier name, courier tracking number and expected delivery date.​

If no one is available at your address to take delivery, we will leave you a note informing you how to rearrange delivery.

We will make the best endeavours to deliver on time but cannot be responsible if our supply of the Products is prevented or delayed by an event outside our control, but we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. We will inform you of any such event within 5 business days and will arrange a new delivery date with you once the relevant event is over.

We will repair or replace, free of charge (including costs of re-delivery) any Products which are damaged or lost in transit where delivery is made by our carrier, but only if:

  • you tell us about the damage or loss within 24 hours of the delivery date in the case of damage, and within 24 hours of the delivery date we gave you when you placed your order in the case of loss;
  • you produce to us all documents relating to the lost or damaged Products and the original packaging for damaged Products.

YOUR RIGHTS TO END THE CONTRACT

You have a legal right to end the contract (or to get the Product repaired or replaced or to get some or all of your money back) if:

  • the product you have bought is faulty or misdescribed;
  • we have told you about an error in the price or description of the Product you have ordered, and you do not wish to proceed;
  • supply of the Products is significantly delayed because of events outside our control;
  • for most Products bought, you have a legal right to change your mind within 30 days and receive a refund. However, there is no legal right to change your mind in respect of Products that are made to your specifications or are personalised.

The 30 day period starts the day after the day you, or someone you nominate receives the goods unless your goods are split into several deliveries over different days. In this case, you have until 30 days after the day you, or someone you nominate receive the last delivery to change your mind about the goods.

ENDING THE CONTRACT

To end the contract with us, please email us at cs@anantaadiamonds.com, providing your full name and order number.

If you end the contract for any reason after Products have been dispatched to you or you have received them, you must allow us to collect them from you. If you are exercising your right to change your mind, you must email us to arrange collection within 7 days of telling us you wish to end the contract. 

We may end the contract for a Product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the Products to you.

We will refund you the price you paid for the Products, including delivery costs, by the method you used for payment. However, we may make deductions from the price as follows:

  • to reflect any reduction in the value of the goods if they are not in the same condition as they were in when they were supplied; or
  • to reflect any loss or damage caused as a result of your failure to follow our return guidelines.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will be made within 15 days from the day we receive the goods.

RETURN AND EXCHANGE

We hope you are delighted with your Anantaa Diamonds jewellery. If, for any reason, you decide not to keep your purchase, we will accept products in their original condition for a full refund or exchange when accompanied by the original sales invoice. The refund may only be issued in the same form as was utilised for payment. However, we will not be liable for any fee charged by your bank or financial institution on this refund. Sales taxes and import duties will not be refunded.​

Returns should be made with all original packaging and enclosures, such as the guarantee card, certificates and product invoice. 

Before returning the item(s), you will need to contact our customer service team at cs@anantaadiamonds.com, quoting your original order number. For your confirmed shipment, Anantaa Diamonds will send you details of when to expect delivery, the name of the courier company, and the tracking number for the package.

To ensure a safe and secure return of the item, we will arrange a secure courier collection of the item, which will be fully insured, if the returned item is packaged and prepared according to our customer service team guidelines.

We cannot accept returns that have been worn, used, altered or damaged. We reserve the right to refuse the return of any merchandise that does not meet our return requirements according to our sole discretion. Please note that custom design jewellery is not subject to returns or exchanges due to its unique nature.

In case of an exchange, if the new Product confirmed is of a higher value than the old Product, you will have to pay the difference in the amount. If the value of the new Product is less than that of the old product, you will receive a credit note for a future purchase. All exchange requests will be initiated within 15 days of confirming the new Product. Please note that the exchange is not applicable to a Product that has already been exchanged earlier.

CHANGES TO SHIPPING AND RETURN POLICY​

We may occasionally update this Shipping and Return Policy to reflect changes in our practices and services, and we reserve the right to do so at any time. When a revision is made, we will revise the "Effective Date" on this page, and any changes will be effective immediately upon posting the revised policy. Anantaa Diamonds encourages you to review this Shipping and Return Policy whenever you make a purchase on the Site. Your continued use of our Service indicates your consent to the Shipping and Return Policy then posted.

CONTACT US

If you have questions about these Shipping and Return Policy or the information practices, please contact us as follows:

   By email: info@anantaadiamonds.com

   By mail: Anantaa Diamonds, B-202, Nar Narayan Building, 36 Turner Road, Bandra West, Mumbai, MH, 400050, India

Shipping and Return Policy Effective Date: October 22, 2021

 

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